Once Upon A Time – How the VISUALIZER Storytelling Technique can help you WOW! your customers

Date and Time: Friday, March 11, 10.30-11 am in the eTravel Lab, Hall 6.1. Mihir Nayak is a Marketing Speaker, Travel Journalist, Visiting Lecturer, Hotelier, Consultant and Author of 3 books. In this practical lecture cum workshop, Mihir Nayak introduces you to his VISUALIZER Storytelling Technique of WOWing customers that he developed after spending over … More Once Upon A Time – How the VISUALIZER Storytelling Technique can help you WOW! your customers

AccorHotels to acquire Fairmont, Raffles, and Swissôtel

AccorHotels has signed an agreement to acquire FRHI Holdings, parent of Fairmont, Raffles, and Swissôtel. With the acquisition, AccorHotels, currently with 3,800 hotels, will become one of the key global players in the luxury and upscale hotel segment. AccorHotels is buying the owner of luxury hotels including London’s Savoy and New York’s Plaza, in a … More AccorHotels to acquire Fairmont, Raffles, and Swissôtel

Why Hotel Check-Out Times May Become a Thing of the Past | Conde Nast Traveler

It turns out that the Capella chain is one of a growing number of hotels across the country that are getting rid of traditional check-in and check-out times in order to cater to today’s traveler. And it makes sense–don’t we all have a memory of being tired and bleary-eyed, nearly falling asleep in a hotel … More Why Hotel Check-Out Times May Become a Thing of the Past | Conde Nast Traveler

Beating OTAs with real-time data

For years the OTAs have been bragging about their Big Data: gigantic amounts of data on the browsing and purchasing patterns of their website users. At the same time, the OTAs have relatively “small data” about hotel guests’ on-property behavior and activity purchasing habits while on property. Hoteliers have access to what we call “Real-Time” … More Beating OTAs with real-time data